Privacy Policy

Privacy Policy

Spring Branch Medical Supply is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, as well as your rights regarding your data.

When we do present user information to our advertisers or audience, it is in the form of statistical compilations of data from visitors' answers to survey questions as well as grouped on-site behavior.

Financial information that is collected is used only to bill the user for products and services but is never released to anyone without a "need to know," for any reason.

Our site contains links to other sites. Spring Branch Medical Supply is not responsible for the privacy practices or the content of such websites.

If you would like to be unsubscribed from mailings please visit us info@houstonhme.com.

 

1. Types of Information We Collect

We collect the following types of personal information from our customers to provide and improve our services:

• Contact Information: Name, email address, phone number, and mailing address.
• Medical Information: Information related to your health or medical equipment needs, where applicable.
• Billing Information: Payment details necessary for processing transactions.
• Usage Data: Data about how you interact with our website, including access times, pages visited, and clicks.

 

2. How We Collect Information

We collect information through:

• Website Forms: Information you provide on our website through forms, including contact forms, subscription forms, and service inquiries.
• Direct Communication: Details you provide during interactions with our customer service team.
• Cookies and Tracking Technologies: Tools that help us understand your preferences and improve website functionality.

3. Purpose of Data Collection

We use your information for:

• Providing Services: To fulfill your medical equipment and supply needs.
• Communication: To respond to inquiries, provide updates, and facilitate transactions.
• SMS Notifications: With your consent, we may send SMS notifications regarding services or orders.
• Improving Services: To analyze user behavior and improve our offerings and website experience.
• SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances

 

4. Data Security Measures

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure, including:

• Encryption: Sensitive data is encrypted during transmission and storage.
• Access Controls: Limited access to personal information, restricted to authorized personnel.
• Monitoring and Audits: Regular checks to ensure data integrity and compliance with industry standards.

5. User Rights

You have the right to:

• Access: Request a copy of your personal information we hold.

• Update: Correct any inaccuracies in your data.

• Delete: Request the deletion of your data, where legally permissible.

• You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

For inquiries or to exercise your rights, please contact us online.

6. SMS Opt-In Policy

We value your privacy and only use your phone number for SMS communications if you explicitly opt-in. By selecting the SMS Opt-In checkbox, you agree to receive SMS messages from Spring Branch Medical Supply  .

• No Sharing with Third Parties: We will not share your phone number with third parties or affiliates for marketing purposes.
• Unsubscribing: You may unsubscribe from SMS notifications at any time by following the instructions in the message or contacting us directly.
• To opt-in to our messaging service, you must provide explicit consent by going to Contact Us | Spring Branch Medical Supply, click on Contact Us in the upper right hand corner, and complete the Contact Information section.

• Finally you must click the checkbox at the bottom agreeing to receive text messages from Spring Branch Medical Supply through the website.

Subscriber Opt-In and Opt-Out Messaging

You will also need to ensure your Opt-In and Opt-Out messages follow these updated guidelines:
 
START:
“Thank you for opting into SMS messages from Spring Branch Medical.  To opt-out at any time, reply STOP. Need assistance? Reply HELP. Message and data rates may apply. Messaging frequency may vary.”
STOP:
“Thank you for opting out of SMS messages from Spring Branch Medical. You will receive no further SMS communication. To opt back in for Spring Branch Medical at any time, reply START.”
 
HELP:
Please provide contact details for your support team, including a phone number, email, or website. For example:
“Thank you for contacting [Business Name]. We will be in touch with you soon to help. For immediate assistance, please get in touch with us at (713) 465-2200 or Contact Us. 

7. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:

• Email us here
• Phone: (713) 465-2200

By using our services or visiting our website, you agree to the terms of this Privacy Policy. This policy is subject to change, and we encourage you to review it regularly.

8. Subscribing to our services:

SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

By opting in, you consent to receive recurring messages from us. The frequency of these messages may vary depending on the service you're subscribed to (e.g., weekly, monthly, or as events or promotions arise).

Standard messaging and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred from receiving messages.